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Terms & Conditions

Data Services

Verizon Wireless charges you for all data sent or received using our network, including any network overhead associated with content sent or received. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re–initiate data sessions without your pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session in inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

 We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization.

Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29–31, the renewal date is the 1st of the following month), and the customer’s credit card is billed accordingly. If the entire data allowance is used before the renewal date, service will not be available until the plan automatically renews, unless a new data plan is purchased. If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.

Check Approximate Data Usage

(There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools.) You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options:

Monthly Plans

Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.) Log on to My Verizon or My Business Account. Dial 1.800.922.0204, then enter Mobile Broadband device wireless number.

Prepaid Plans

Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.)

Dial 1.800.786.8419, then enter Mobile Broadband device wireless number.

Data Services: Permitted Uses

You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: Prohibited Uses

You may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal computers for use as wireless modems unless they subscribe to Mobile Broadband Connect. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network.

We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See russellcellular.com/store/privacy]

Global Email / Global Access

Your SIM Card is for use only with your Global PC Card, Global smartphone or Global Phone, and only for the purpose of those services. You are responsible for any unauthorized use of your SIM Card, and will safeguard security codes. Upon termination of your service, please destroy your SIM Card.

My Verizon Customer Agreement

Your use of My Verizon and any My Verizon services is subject to the terms and conditions of your customer agreement, including the dispute resolution provisions.

Password/Personal Identification Number (PIN)

You are solely responsible for maintaining the confidentiality of your password and/or PIN code. If your password or PIN code is lost, stolen or used without your permission, call Verizon Wireless immediately at 1-800-922-0204. If you disclose your password or PIN to a third party bill payment vendor, Verizon Wireless nor Russell Cellular is not responsible for the accuracy and timeliness of your bill payments.

You consent to delivery of PIN codes by text message to your wireless phone unless Verizon Wireless determines that your wireless phone is not capable of receiving text messages.

Paperless Billing

You may enroll in paperless billing through My Verizon, which means you will no longer receive a paper bill and you accept the presentation of your bill online through My Verizon or by email.

Trademarks

You may not use any Russell Cellular and or Verizon Wireless trademarks or service marks without Verizon Wireless’s prior written permission from each entity

US Export Laws

Your use of Verizon Wireless online services is subject to U.S. export control laws and regulations. You represent that you are not a citizen of an embargoed country or prohibited end user under applicable U.S. export and anti-terrorism laws, regulations and lists. You will not use, export or allow a third party to use or export Verizon Wireless online services in any manner that would violate applicable law, including but not limited to applicable export control laws and regulations.

Privacy

For information on privacy, visit the Verizon Privacy Policy page or the Russell Cellular Privacy page here

No Warranties

Any Verizon Wireless or Russell Cellular material on this server is provided “as is” and “as available” and may include technical inaccuracies or typography error. Verizon Wireless nor Russell Cellular makes no guarantee that communications or transactions conducted online will be absolutely secure or free from harmful components. There may be times when service is unavailable. Verizon Wireless provides no warranties of any kind, either express or implied, including, but not limited to warranties of title, non-infringement or implied warranties of merchantability or fitness for a particular purpose. No advice or information given by Verizon Wireless, its affiliates or their respective employees shall create any warranty hereunder. Verizon Wireless is not responsible for any damages incurred, consequential or otherwise.