Terms & Conditions – Data Plans & Features

 

Data Services

Verizon Wireless charges you for all data sent or received using our network, including any network overhead associated with content sent or received. Sending or receiving data using a virtual private network (VPN) involves additional VPN overhead for which you will be charged. Please note that certain applications or widgets periodically send and receive data in the background, without any action by the user, and you will be billed for such data use. Applications may automatically re–initiate data sessions without your pressing or clicking the SEND or connect button. Data sessions automatically terminate after 24 hours. A data session in inactive when no data is being transferred. Data sessions may seem inactive while data is actively being transferred, or may seem active when the data is actually cached and data is not being transferred. If you have a Data Only plan and use voice service, domestic voice calls will be billed at $0.25/minute.

We are implementing optimization and transcoding technologies in our network to transmit data files in a more efficient manner to allow available network capacity to benefit the greatest number of users. These techniques include caching less data, using less capacity, and sizing the video more appropriately for the device. The optimization process is agnostic to the content itself and to the website that provides it. While we invest much effort to avoid changing text, image, and video files in the compression process and while any change to the file is likely to be indiscernible, the optimization process may minimally impact the appearance of the file as displayed on your device. For a further, more detailed explanation of these techniques, please visit www.verizonwireless.com/vzwoptimization.

Data transfer amounts will vary based on application. If you download an audio or video file, the file may be downloaded in sections or in its entirety; data charged will apply to the portion downloaded, regardless of whether you listen to or watch all of it. You may access and monitor your own data usage during a particular billing period, including during the Return Period, by accessing My Verizon online or by contacting Customer Service.

Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29–31, the renewal date is the 1st of the following month), and the customer’s credit card is billed accordingly. If the entire data allowance is used before the renewal date, service will not be available until the plan automatically renews, unless a new data plan is purchased. If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.

 Approximate Data Usage Examples

Basic information and examples showing the approximate data usage for several common Internet activities appear below.

Activity Type Approx. Size
Email (1 text page without attachments) 10 KB
Word Document
(5 text pages)
70 KB
Typical Web Page Lookup 400 KB1
Digital Photo
(low resolution)
500 KB
PowerPoint Presentation
(20 pages text & light graphics)
3 MB
Digital Photo
(high reolution 10 MP jpeg)
5 MB
Song
(3 1/2 minute MPEG-4)
70 KB
Software Updates
(Windows OS)
200-500 M
  3G 4GLTE
Online Games  5 MB/hour 5 MB/hour
Voice Call (VOIP)2  20 MB/hour 45 MB/hour
Audio Streaming
(online radio and music)
 60 MB/hour 60 MB/hour
Voice Call with Video (VOIP)2 75  MB/hour 260 MB/hour
Voice Streaming 
(TV shows, movies – stad. def)2
260 MB/hour 650 MB/hour
4G Video Streaming
(TV shows , movies – high def. 720 p)
2 GB/hour

For more information, visit verizonwireless.com/datacalculator
1 Can exceed 2 MB with graphically intense pages or with video.
2 4G/3G variations are due to content providers who automatically determine quality of service based on your data speeds.

Check Approximate Data Usage

(There will be a time lag between the end of a data session and the point at which the usage will appear on any of these tools.) You can check your approximate unbilled monthly data usage for your Mobile Broadband device through the following options:

Monthly Plans

  • Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.)
  • Log on to My Verizon or My Business Account.
  • Dial 1.800.922.0204, then enter Mobile Broadband device wireless number.

Prepaid Plans

  • Click the VZAccess Manager “Usage” button. (Customers must download the most recent version of VZAccess Manager from vzam.net for this capability. For Windows, version 6.7 or higher. For Mac OS X, version 4.0 or higher. When using Intelligent Mobile Hotspot, you must connect with the included USB cable to check your usage in VZAccess Manager.)
  • Dial 1.800.786.8419, then enter Mobile Broadband device wireless number.

Prepaid Mobile Broadband Tablet Plans automatically renew each month on the same calendar day as the original purchase (if the purchase was made on days 29-31, the renewal date is the 1st of the following month), and the customer’s credit card is billed accordingly.  If the entire data allowance is used before the renewal date, service will not be available until the plan is purchased.  If a new data plan is purchased, the automatic renewal date is adjusted according to the new purchase date.

Data Services: Permitted Uses

You can use our Data Plans and Features for accessing the Internet and for such things as: (i) Internet browsing; (ii) email; (iii) intranet access (including accessing corporate intranets, email and individual productivity applications made available by your company); (iv) uploading, downloading and streaming of audio, video and games; and (v) Voice over Internet Protocol (VoIP).

Data Services: Prohibited Uses

You may not use our Data Plans and Features for illegal purposes or purposes that infringe upon others’ intellectual property rights, or in a manner that  interferes with other users’ service; that violates trade and economic sanctions and prohibitions as promulgated by the departments of Commerce, Treasury or any other U.S. government agency; that interferes with the network’s ability to fairly allocate capacity among users or that otherwise degrades service  quality for other users. Examples of prohibited usage include: (i) server devices or host computer applications that are broadcast to multiple servers or recipients such that they could enable “bots” or similar routines (as set forth in more detail in (ii) below) or otherwise degrade network capacity or functionality; (ii) “auto-responders,” “cancel-bots,” or similar automated or manual routines that generate amounts of net traffic that could disrupt net user groups or email use by others; (iii) generating “spam” or unsolicited commercial or bulk email (or activities that facilitate the dissemination of such email); (iv) any activity that adversely affects the ability of other users or systems to use either Verizon Wireless’ services or the Internet-based resources of others, including the generation or dissemination of viruses, malware or “denial of service” attacks; (v) accessing, or attempting to access without authority, the information, accounts or devices of others, or to penetrate, or attempt to penetrate, Verizon Wireless’ or another entity’s network or systems; or (vi) running software or other devices that maintain continuous active Internet connections when a computer’s connection would otherwise be idle, or “keep alive” functions, unless they adhere to Verizon Wireless’ requirements for such usage, which may be changed from time to time.Customers who do not have dedicated Mobile Broadband devices cannot tether other devices to laptops or personal computers for use as wireless modems unless they subscribe to Mobile Broadband Connect. We further reserve the right to take measures to protect our network and other users from harm, compromised capacity or degradation in performance. These measures may impact your service, and we reserve the right to deny, modify or terminate service, with or without notice, to anyone we believe is using Data Plans or Features in a manner that adversely impacts our network.

We may monitor your compliance, or other subscribers’ compliance, with these terms and conditions, but we will not monitor the content of your communications except as otherwise expressly permitted or required by law. [See russellcellular.com/store/privacy]

Global Email / Global Access

Verizon Wireless will terminate your service for good cause if less than half of your usage over three consecutive billing cycles is on the Verizon Wireless National Enhanced Services Rate and Coverage Area. Placing your GlobalEmail SIM in any other non-BlackBerry or smartphone device could result in additional charges or termination of service.

Global Email, Global Access & Global Phone SIM Cards

Your SIM Card is for use only with your Global PC Card, Global smartphone or Global Phone, and only for the purpose of those services. You are responsible for any unauthorized use of your SIM Card, and will safeguard security codes. Upon termination of your service, please destroy your SIM Card.

 

My Verizon Terms and Conditions

 

Customer Agreement

  • Your use of My Verizon and any My Verizon services is subject to the terms and conditions of your customer agreement, including the dispute resolution provisions.

Password/Personal Identification Number (PIN)

  • You are solely responsible for maintaining the confidentiality of your password and/or PIN code. If your password or PIN code is lost, stolen or used without your permission, call Verizon Wireless immediately at 1-800-922-0204.  If you disclose your password or PIN to a third party bill payment vendor, Verizon Wireless nor Russell Cellular is not responsible for the accuracy and timeliness of your bill payments.
  • You consent to delivery of PIN codes by text message to your wireless phone unless Verizon Wireless determines that your wireless phone is not capable of receiving text messages.

Paperless Billing

  • You may enroll in paperless billing through My Verizon, which means you will no longer receive a paper bill and you accept the presentation of your bill online through My Verizon or by email.

Trademarks

  • You may not use any Russell Cellular and or Verizon Wireless trademarks or service marks without Verizon Wireless’s prior written permission from each entity

U.S Export Laws

  • Your use of Verizon Wireless online services is subject to U.S. export control laws and regulations. You represent that you are not a citizen of an embargoed country or prohibited end user under applicable U.S. export and anti-terrorism laws, regulations and lists. You will not use, export or allow a third party to use or export Verizon Wireless online services in any manner that would violate applicable law, including but not limited to applicable export control laws and regulations.

Privacy

Website Use Terms and Conditions

No Warranties

  • Any Verizon Wireless or Russell Cellular material on this server is provided “as is” and “as available” and may include technical inaccuracies or typography error. Verizon Wireless nor Russell Cellular makes no guarantee that communications or transactions conducted online will be absolutely secure or free from harmful components. There may be times when service is unavailable. Verizon Wireless provides no warranties of any kind, either express or implied, including, but not limited to warranties of title, noninfringement or implied warranties of merchantability or fitness for a partcular purpose. No advice or information given by Verizon Wireless, its affiliates or their respective employees shall create any warranty hereunder. Verizon Wireless is not responsible for any damages incurred, consequential or otherwise.

 

Russell Cellular Terms and Conditions

SATISFACTION GUARANTEE

You may terminate service for any reason within 14 days of activation. If you purchased a mobile phone, tablet and/or internet device from Russell Cellular at a promotional price, you must return the mobile phone, tablet and/or internet device to avoid being assessed an early termination fee payable to Russell Cellular Inc. as stated in the Mobile Device Agreement. You will be responsible for all applicable Verizon usage fees, access charges, taxes, surcharges or other charges that accrued to your account through the termination date. If you paid a security deposit, it may take between 30 and 60 days to process the return of your security deposit. The charges for any service used on the account before the service termination date may be applied against your security deposit. All security deposits will be returned by Verizon Wireless.

You may return any or all of your merchandise for any reason within 14 days of purchase*. The original customer receipt must accompany all returns. If you cancel your service after the 14 days but prior to the expiration of your minimum term with Verizon, you will be responsible for an early termination fee payable to Verizon. This fee is separate and distinct from the early termination fee Russell Cellular will charge as stated above. Returning your merchandise does not automatically terminate your service with Verizon. In order to cancel your service, you MUST contact Verizon customer service at the phone number on your contract. For information regarding your commitment with Verizon, please refer to your Verizon Customer Agreement Form.

MOBILE PHONE AND INTERNET DEVICE REFUNDS/EXCHANGES

Russell Cellular will only accept mobile phones and/or internet devices (including Netbook PCs and Tablets) in like new condition. Mobile phones and/or internet devices must be deactivated with Verizon prior to being returned and must be in the original, unaltered packaging, with all accessories, manuals, etc. The serial number of the phone and/or internet device sold must match the box or it will not be accepted. If your phone and/or internet device purchase included a mail in rebate, you must wait the full 14 day period before cutting off the UPC label and submitting the rebate. Mobile phones and/or internet devices with the UPC label removed will not be eligible for return. At Russell Cellulars’ sole discretion, we may decline your return or charge a fee for items that we determine are damaged or require service. You may exchange your mobile phone and/or internet device one time within the 14 day period. The 14 day return period begins on the original purchase date. Russell Cellular will continue to accept “same model” defective phone exchanges up to 14 days from purchase. If you return and we accept your merchandise within the 14 day return period, we will refund the purchase price back to the original payment method. Cash refunds over $100 will be refunded in the form of a check mailed within 12 business days of the return transaction. If you received your merchandise through a “Buy One, Get One Free” or similar offer, both items must be returned in order to receive a refund. For exchanges involving the same merchandise, only the item to be exchanged needs to be included. Opened software purchases may only be exchanged for the exact same item and may not be refunded. Before returning any product that has data stored in memory, please transfer all files you wish to retain to another file source. Once the product is returned, your files cannot be recovered.

Russell Cellular will accept any unopened Apple iPadTM for up to 14 days from the date of purchase. Russell Cellular will not accept any opened iPadTM, regardless of condition. In the event you believe your Apple device is non-functioning after purchase, contact AppleCare at (800) 275-2273.

ACCESSORY REFUNDS/EXCHANGES

Russell Cellular will exchange or refund most accessories within 14 days of purchase. Accessories must be in the original, unaltered packaging, with all components, manuals, etc. All earpiece, headset, battery including BoostPac Cube Auxiliary Battery Pack, memory card and screen protector purchases are final and are not eligible for exchange or refund unless defective, in which case, the defective product will be exchanged for the same or similar product at Russell Cellulars’ sole discretion.

RESTOCKING FEE

Within 14 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box with the original UPC label in place. All merchandise must be in like-new condition. Please have your customer receipt available as proof of purchase.

A $35 restocking fee will apply.

GIFT CARDS

A Gift Card may only be used for purchases at Russell Cellular stores and cannot be redeemed for cash.

PRICING POLICY

All pricing on mobile phones and/or internet devices displayed are based on a 24 month Device Payment Installment Agreement with Verizon except where otherwise indicated. All mobile phones and/or internet devices may be purchased “un-activated” for MSRP. Russell Cellular will match any local, non-internet Verizon price for any device activated on a 2-year service agreement within 30 days of purchase with proof of lower price.

EXISTING VERIZON ACCOUNT INFORMATION

By submitting an order for the purchase of mobile phones and/or internet devices, and by providing your existing Verizon account information to Russell Cellular, you expressly agree that you are authorizing and granting Russell Cellular permission to verify, access and review your existing Verizon account in connection with the prospective purchase.

ONLINE PAYMENT

When submitting an order for purchase online, you must ensure that your transaction is correct before submitting your payment. By clicking the “Submit Button” on the Order Summary page, you are agreeing to the Order Total amount listed on the page. You are also approving Russell Cellular/Verizon Wireless to authorize and charge your credit/debit card or other payment method listed on the page.

TERMS OF SALE

Russell Cellular reserves the right, at its sole discretion, to limit, prohibit, refuse or cancel an order or purchase for any reason and at any time. For example, we may limit, prohibit, refuse or cancel your order or purchase: (i) if there is an ongoing dispute concerning payment of a prior order or purchase; (ii) if we suspect that you have engaged in, or are engaging in, fraudulent activities; (iii) if you have violated any of these Terms & Conditions; or (iv) for any other reason.

Last revision date:  6/28/2019

Find your nearest Russell Cellular Location

For customer service call 1-888-271-3677