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How do I know if I can bring my number?
Most phone numbers are eligible to be brought to Verizon*, but some numbers may not be eligible based on geography, service area coverage, technology, or ownership of the line you’re transferring from. You can always check your eligibility before you switch to Verizon.
*Local Number Portability, a government mandate, requires mobile and landline service providers to let customers keep their eligible phone numbers when switching carriers.
How do I unlock my phone?
To unlock your AT&T phone, there are some requirements you should be aware of. Your device must be:
- Paid off.
- Not associated with another active AT&T account.
- Not reported as lost, stolen, or involved with fraud.
You also have to be sure to not have a past-due account balance with AT&T in order to fully unlock your device.
Once you meet these requirements, you can submit a “Device Unlock” request via AT&T’s website, or one of our retail representatives can assist you if you’re visiting us in-store.
For a phone locked to T-Mobile’s network, first make sure your phone is eligible for unlocking, then follow these steps:
- Make sure you are connected to your wireless network or Wi-Fi.
- For Android phones, you can typically find a “device unlock” or “network unlock” option in Settings.
- For Apple phones, simply contact T-Mobile and request that they unlock the device.
For other carriers and brands, you should call your mobile provider for guidance.
What is my device ID and how do I find it?
A device ID is a string of letters and numbers used to uniquely identify your smartphone, tablet, or smartwatch. Your device ID is stored on your device and can be retrieved by any app that is downloaded and installed. There are a few ways to find your device ID, with the easiest one being in your device’s Settings menu.
For Apple devices, go to Settings > General > About. Scroll to find your IMEI number.
For other devices, like Android, go to Settings > System > About Phone. Look for your IMEI number listed here or tap Status for more info.
For additional ways to find your device ID, play this video.
What do I need to do to get a Better Deal with Verizon, and what part of my bill should I have ready?
Make sure to bring the part of your bill that clearly shows your name, address, phone numbers, bill date, current plan details, device payments and price. You can bring a physical, digital or pdf copy of your bill. To qualify for the Better Deal offer, you must provide a postpaid mobile bill from T-Mobile or AT&T from within the past 45 days. The bill must be in the same name as the new account owner switching service to Verizon.
If I want to switch to Verizon, do I need to show my bill?
You can switch to Verizon without showing a copy of your bill at any time. But for the Better Deal analysis, a bill is required.
If I'm an existing customer can I bring in my bill?
No. If you are an existing customer there is no need to bring in your bill, but you can go to a Verizon store or call us [1-800-366-0227] today to make sure you are getting the most value from your plan.
What information will I need to provide when bringing my number to Verizon?
To start the switch process, we need:
- The active number that you want to bring to us.
- Your current carrier’s account number.*
- Your Number Transfer PIN** from your current carrier.
- A security code. Depending on your carrier, this may be the Number Transfer PIN, security PIN, or password. This is specific to your device line, not your account login.
- A different phone number where we can reach you during the switch process.
*Not required for transferring from Tracfone to Verizon mobile.
**If you’re bringing your number in person at a Verizon store, bring your most recent bill instead.
1. Based on RootMetrics® United States RootScore® Report: 2H 2025. Tested with best commercially available smartphones on three national mobile networks across all available network types. Your experiences may vary. RootMetrics rankings are not an endorsement of Verizon.
Chart refers to the following consumer postpaid plan: Simplicity Plan. Plan perks, taxes, fees, and surcharges are subject to change.
1. Best Network: Based on RootMetrics® U.S. RootScore® Report: 2H 2025. Not an endorsement. All rights reserved.
2. Verizon Dollars: Enrollment in Verizon Loyalty program required.
3. Save 40% on Entertainment: Compared to retail price for applicable streaming service with select Simplicity Perks.
4. Satellite Texting: Satellite connectivity requires select new model phones with updated software. Must be outside with a line of sight to the satellite. Satellite connectivity might not work in parts of Alaska.