Russell Cellular Return Policy
Phone / Accessory Return Policy
We will gladly accept returns or make exchanges on merchandise purchased from Russell Cellular within 30 days of purchase. Some products may not be returned, or will need to be replaced by the original manufacturer for warranty. Check the comments included on your invoice for additional information. At our discretion, we may decline your return or charge you a fee for a missing item. Fees may be changed for items that we determine are damaged or require service, or for items that we cannot certify as new equipment. Cash paying customers will be refunded cash if the purchase is $50 or less, unless it is the same day as the original cash purchase. Credit card will be refunded by credit card, or refund check respectively. All cash refunds above $50 will be refunded by refund check. If you received a discount based on the purchase of an item (i.e. “$100 Free Accessory Promo” or similar offer), the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount or charged back to the customer upon return. All sales are final on screen protectors, all headphones, and Setup for Success Fee.
Device Return Policy:
Equipment must be returned complete and in new condition within 30 days of the activation date per our Worry-Free Returns policy, to be eligible for a refund. Eligible returns will be refunded by check if originally paid cash, or to the original credit card. Returns are subject to a non-refundable $50 restocking and usage fee. Additional fees may apply.
Accessory Return Policy:
Accessories must be returned complete, in new condition, and in original packaging within 30 days of the purchase date to be eligible for a refund. Warranty issues outside 30 days need to go through the manufacturer. Used screen protectors do not qualify for returns.
Exchange New Merchandise
Within 30 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its original box. All merchandise must be in like-new condition. Please have your customer receipt available as proof of purchase. A $50 Restocking Fee will apply to all Phones, Tablets, and Connected Devices. Each invoice will reflect the Restocking Fee for devices.
Device Exchange Program
If you’re having a problem with your device, contact Verizon Wireless Technical Support toll-free at 1.866.406.5154 from a landline phone and they’ll diagnose the issue. If they cannot resolve the problem while you’re on the line, and the problem is caused by a manufacturing defect within the first year you own the device, they’ll send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door at no cost to you. If you call them after the return and exchange period, the device you receive may be reconditioned equipment. Certified Like-New Replacements will carry the remaining warranty period from the original device, or 90 days, whichever is greater. Devices subject to neglect, misuse, liquid damage, unreasonable wear and tear and the like, are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts, or lost or stolen devices.
Apple Manufactured Products
Any fully-functioning, like-new Apple product may be returned or exchanged within the guidelines and conditions of the return and exchange policies. Should an Apple product malfunction at any time after the device is initially sold, contact Apple Care at 1.800.275.2273. Apple is solely responsible for the warranty and technical support of all Apple products.
In-Store Pickup (ISPU) Returns & Exchanges
ISPU orders can be returned to the store location where it was picked up, at any corporate store, or through Verizon Customer Care and sent back to the warehouse. ISPU orders cannot be exchanged in Russell Cellular stores or any other indirect retailers. If you need to complete an exchange, you can process the exchange through Verizon Customer Care or by visiting a corporate store. The Verizon return/exchange policy and restock fee(s) applies to all ISPU orders.
Worry Free Guarantee
Year in and year out, Verizon Wireless continues to win awards for its reliable service and powerful performance. In the latest Root Metrics network report, Verizon’s network won or shared first place in all 6 categories tested, including overall network performance, reliability, speed, data, call and text.
Russell Cellular Mobile App
At Russell Cellular, we are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information. The Russell Cellular Mobile app and website allow you to view promotions, images, find locations and other content. Information we collect We collect information you provide freely only (for example, your email and name on a newsletter request). Only When you specifically allow it, the Russell Cellular mobile app collects information about your device location, audio, and data from your device including your mobile number, device identifiers, device type and operating system. We do not share your email address or any data with other users, nor other 3rd parties. The data collected is for Russell Cellular internal use only for promotions and notifications that you sign up for. (newsletters and text notifications) The Russell Cellular app is fully supported by Russell Cellular Inc, so all app features are provided without charge. The Russell Cellular app may collect and use location and contact information about your device. You will provide the initial permission and you may change your choice at any time in your device settings. If there are any questions regarding this privacy policy, you may contact us at the address below.
Verizon Trade-in Equipment
Verizon Trade-in: Equipment traded in, for credit, via the trade-in program may not be returned to the customer. Trade-ins are only eligible for in-store credit or account credit, no cash back.
Russell Cellular Inc. 4125 Wilson Creek Marketplace Rd. Battlefield, MO 65619
Email: [email protected]
