Privacy Policy

Russell Cellular wants to thank you for visiting our website. We understand that your privacy and personal information are very important. This privacy notice discloses the privacy practices for our website, and applies solely to the information collected on this website.  Russell Cellular is the sole owners of the information collected on this site. We only have access to and collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.  We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request.  Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.  This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.  We use regular Malware Scanning.  Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.  We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.  All payment transactions are processed through a Verizon gateway and websites and are not stored or processed on our servers.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Do we use “cookies”?

We do not use cookies for tracking purposes.‍

To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.• Identify the message as an advertisement in some reasonable way.• Include the physical address of our business or site headquarters.• Monitor third-party email marketing services for compliance, if one is used.• Honor opt-out/unsubscribe requests quickly.• Allow users to unsubscribe by using the link at the bottom of each email.• Follow the instructions at the bottom of each email.  Or email and we will promptly remove you from ALL correspondence.

Return Policy

We will gladly accept returns or make exchanges on merchandise purchased from Russell Cellular within 14 days of purchase.The original customer receipt must accompany all returns.  At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service, or for items that we cannot certify as new equipment. If you return a phone without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the phone at the time of purchase. Purchases made by cash, check, or credit card will be refunded by check, credit card, respectively.  If you received a discount based on the purchase of an item (i.e. “Buy One, Get One Free” or similar offer), the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount.  All sales are final on batteries, shells, and screen protectors.

Exchange New Merchandise

Within 14 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box with the original UPC label in place. All merchandise must be in like-new condition. Please have your customer receipt available as proof of purchase. A $35 restocking fee will apply.  A $70 restocking fee will apply to all Tablets & Netbooks.

Device Exchange Program

If you’re having a problem with your device, just contact Verizon Wireless Technical Support toll-free at 1.866.406.5154, from a land-line phone. We’ll diagnose the issue if we cannot resolve the problem while you’re on the line and the problem is caused by a manufacturing defect within the first year you own the device, we’ll send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door at no cost to you.  If you call us after the return and exchange period, the device you receive may be reconditioned equipment. Certified Like-New Replacements will carry the remaining warranty period from the original device, or 90 days, whichever is greater.  If the original one-year warranty period has expired and you are not enrolled in the Extended Warranty or Total Equipment Coverage programs, Verizon   Wireless will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. You have 14 days from the date of activation of a new device to enroll in Extended Warranty or Total Equipment Coverage. The deductible fee for Certified Like-New Replacements after one year from original purchase is $50.  Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts or lost or stolen devices.

Apple Manufactured Products

Any fully-functioning, like-new Apple product may be returned or exchanged within the guidelines and conditions of the return and exchange policies.  Should an Apple product malfunction at any time after the device is initially sold, contact Apple Care at 1.800.275.2273.  Apple is solely responsible for the warranty and technical support of all Apple products.

Russell Cellular Mobile App

At Russell Cellular, we are committed to maintaining strong and meaningful privacy protections for customers. Our privacy policy is designed to inform you about the information we collect, how we use it, and your options about certain uses of information. The Russell Cellular Mobile app and website allow you to view promotions, images, find locations and other content. Information we collect We collect information you provide freely only (for example, your email and name on a newsletter request). Only When you specifically allow it, the Russell Cellular mobile app collects information about your device location, audio, and data from your device including your mobile number, device identifiers, device type and operating system.  We do not share your email address or any data with other users, nor other 3rd parties. The data collected is for Russell Cellular internal use only for promotions and notifications that you sign up for. (newsletters and text notifications) The Russell Cellular app is fully supported by Russell Cellular Inc, so all app features are provided without charge.  The Russell Cellular app may collect and use location and contact information about your device. You will provide the initial permission and you may change your choice at any time in your device settings.  If there are any questions regarding this privacy policy, you may contact us at the address below.

Russell Cellular Inc
4125 Wilson Creek Marketplace Rd
Battlefield, MO 65619

Find your nearest Russell Cellular Location

For customer service call 1-888-271-3677