How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. We use regular Malware Scanning. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All payment transactions are processed through a Verizon gateway and websites and are not stored or processed on our servers.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Do we use “cookies”?
To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.• Identify the message as an advertisement in some reasonable way.• Include the physical address of our business or site headquarters.• Monitor third-party email marketing services for compliance, if one is used.• Honor opt-out/unsubscribe requests quickly.• Allow users to unsubscribe by using the link at the bottom of each email.• Follow the instructions at the bottom of each email. Or email firstname.lastname@example.org and we will promptly remove you from ALL correspondence.
We will gladly accept returns or make exchanges on merchandise purchased from Russell Cellular within 14 days of purchase.The original customer receipt must accompany all returns. At our discretion, we may decline your return or charge you a fee for a missing item, or for items that we determine are damaged or require service, or for items that we cannot certify as new equipment. If you return a phone without a UPC on the box, the amount of the refund will be reduced by the amount of any mail-in rebate that was available for the phone at the time of purchase. Purchases made by cash, check, or credit card will be refunded by check, credit card, respectively. If you received a discount based on the purchase of an item (i.e. “Buy One, Get One Free” or similar offer), the return of that item will result in the forfeit of the discount, which may be deducted from any refund amount. All sales are final on batteries, shells, and screen protectors.
Exchange New Merchandise
Within 14 days of purchase of new merchandise, you may exchange it one time. In order to make the exchange, return the merchandise (including phone, charger, battery, instructions, etc.) in its ORIGINAL box with the original UPC label in place. All merchandise must be in like-new condition. Please have your customer receipt available as proof of purchase. A $35 restocking fee will apply. A $70 restocking fee will apply to all Tablets & Netbooks.
Device Exchange Program
If you’re having a problem with your device, just contact Verizon Wireless Technical Support toll-free at 1.866.406.5154, from a land-line phone. We’ll diagnose the issue if we cannot resolve the problem while you’re on the line and the problem is caused by a manufacturing defect within the first year you own the device, we’ll send you a Certified Like-New Replacement (either a like unit or one of comparable quality) right to your door at no cost to you. If you call us after the return and exchange period, the device you receive may be reconditioned equipment. Certified Like-New Replacements will carry the remaining warranty period from the original device, or 90 days, whichever is greater. If the original one-year warranty period has expired and you are not enrolled in the Extended Warranty or Total Equipment Coverage programs, Verizon Wireless will assess a fee if you wish to replace a defective device due to electrical malfunction or manufacturer defect. You have 14 days from the date of activation of a new device to enroll in Extended Warranty or Total Equipment Coverage. The deductible fee for Certified Like-New Replacements after one year from original purchase is $50. Devices subjected to neglect, misuse, liquid damage, unreasonable wear and tear and the like are not eligible for any return or exchange program. This program does not cover devices on Prepaid Accounts or lost or stolen devices.
Apple Manufactured Products
Any fully-functioning, like-new Apple product may be returned or exchanged within the guidelines and conditions of the return and exchange policies. Should an Apple product malfunction at any time after the device is initially sold, contact Apple Care at 1.800.275.2273. Apple is solely responsible for the warranty and technical support of all Apple products.
Russell Cellular Mobile App
Russell Cellular Inc
4125 Wilson Creek Marketplace Rd
Battlefield, MO 65619
Find your nearest Russell Cellular Location
For customer service call 1-888-271-3677