Support

Contact our Customer Service Center at (888) 271-3677 or email us at support@russellcellular.com with any questions you may have.

Store Locator

Russell Cellular is an exclusive Verizon Authorized retailer specializing in wireless communication services and is one of the Nation’s largest Verizon Wireless reatailers.  We have over 600+ locations in 37 states

Use our nationwide store locator to find your local Russell Cellular near you.

Handset Insurance with Asurion

Equipment protection can help repair a cracked screen for select smartphones, subject to parts availability, or replace your device if it’s ever lost, stolen, damaged or defective after the manufacturer warranty expires. And if you choose a protection option that includes Tech Coach, it can provide support for almost anything that your device connects to. You can find more information on Total Mobile Protection and other protection options at Verizon’s insurance and equipment protection page here.

Order Tracking

To track your order, please check your email for the shipping confirmation number from Russell Cellular for your Fed Ex tracking number. Visit the Fed Ex tracking page to view the status of your package. You can also login into your account and pull order history and tracking info.

Returns & Exchanges

Because our customers are our number one priority, we want to make your return or exchange request as easy as your purchase. You may terminate service for any reason within 14 days of activation. You will be responsible for all applicable Verizon Wireless usage fees, access charges, taxes, surcharges, or other charges that accrued to your account through the termination date. To cancel your service, you must contact Verizon Wireless customer care service at the phone number on your contract. This request must come within that 14 day period to avoid any Early Termination fees. Please read all Terms & Conditions for merchandise returns and exchanges before purchase.

Online Purchase Received via Fed Ex

If you received your items via Fed Ex, you must follow this process.

  • To request a return or exchange via UPS simply call the Russell Cellular Customer Service Center and request a return authorization number.
  • This request must be made within the allowable 14 day period, and all aspects of your return or exchange must fall within the terms and conditions of the Russell Cellular return policy.
  • A Russell Cellular Customer Service Representative will assist you with all necessary details to process your return or exchange.
  • Mobile phones and/or internet devices must be deactivated with Verizon Wireless before being returned and must be in the original, unaltered packaging, with all accessories, manuals, etc. To deactivate your service, contact Verizon Wireless customer care service at the phone number on your contract.

In Store Purchases

If you purchased your items at a Russell Cellular store, you must follow this process.

  • You may return your items at any of our locations.
  • Mobile phones and/or internet devices must be deactivated with Verizon Wireless before being returned and must be in the original, unaltered packaging, with all accessories, manuals, etc.
  • Bring your items into the Russell Cellular store with your original receipt(s) and packaging.
  • A store representative will assist you through the return/exchange process.
  • To deactivate your service, contact Verizon Wireless customer care service at the phone number on your contract.

Contact Us

Contact our Customer Service Center at (888) 271-3677 or email us at support@russellcellular.com with any questions you may have.

FAQ

1. How do I remove an app from my iPhone?

If you are having issues with a particular app, try removing the app from your iPhone.

  • To avoid losing any app data, first back up your information.
  • Touch and hold any app icon on the Home screen until the icons start to jiggle.
  • Tap the “x” in the corner of the app you want to remove. You may be prompted to rate the app.
  • Tap Delete to remove the app and all of its data from your iPhone.
  • Click the Home button to cancel or stop deleting apps.
  • Proceed to the next step to reinstall your app

2. How do I reinstall an app to my iPhone?

After removing an app from your iPhone, use these steps to reinstall it. Open the App Store on iPhone and locate the app to reinstall. If you previously purchased the app, tap Purchased to find it quickly, then tap the Install button. If prompted, enter your iTunes Store account information. After the app is installed, check to see if your issue is resolved.

Note: Some apps may require a Wi-Fi connection to download.

3. What are Spam Controls?

Spam Controls enable you to block unwanted messages. Spam Controls consist of two services, Call & Message Blocking and Internet Spam Controls. Verizon Wireless provides these free features to block certain phone numbers and Internet addresses from contacting you.

4. Are there any limits to Call & Message Blocking?

Yes, blocking will expire 90 days from the date of your first block. You can reestablish blocking by adding blocking preferences after they expire. You can only block up to five phone numbers at one time. Also, blocks will expire 90 days from the date you set your first blocked number.

5. Can I transfer my service from my current wireless service provider to Verizon Wireless?

Yes, if your number is portable, you can bring your existing number from your current wireless or landline service provider to Verizon Wireless.

6. Should I cancel my existing service before porting?

No. Your number must remain active. Canceling your service before porting will prevent you from keeping your number.

Note: You may be responsible to your old service provider for any contractual requirements and applicable charges, including an early termination fee, on your old account.

7. How long will it take to port my number?

Wireless to wireless ports generally should take no more than 3 to 24 hours but could take longer. Landline to wireless ports generally should take no more than four days but could take longer.

Note: Processing time may vary depending on the complexity of the port, existing volumes between carriers and your old service provider.

8. What calling plan do I need to use Family Locator?

You need a My Verizon account and a monthly plan package. The Family Locator service must be added to your account with at least one family member set up as an administrator and one as a participant. We recommend that you have a data plan for participant phones because data is used each time a family member is located.

Currently, Family Locator is unavailable for prepaid, My Business Account and Verizon Enterprise Center customers

9. How do I locate my family members using Family Locator?

You can use the Web browser on your computer or your device to locate family members. There’s also a special app for AndroidTM phone users. Android is a trademark of Google, Inc. Use of this trademark is subject to Google Permissions.

Find your nearest Russell Cellular Location

For customer service call 1-888-271-3677