Equipment Protection / Insurance FAQs
We offer several insurance / equipment protection options, but many of the common questions about these services are the same. Below are answers to common questions on the following topics:
Pricing Change
What new features are being added to my equipment protection?
What is the new pricing for each equipment protection option?
When will pricing for equipment protection change?
What can I expect to see on my bill when my equipment protection pricing changes?
Can I change to a different equipment protection option on my existing device before the pricing changes?
I have Verizon Wireless Extended Warranty. Is my price changing?
General Information
What is equipment protection? Do you offer device insurance?
Who is eligible for equipment protection?
How much does equipment protection cost, and what’s my deductible?
How do I get equipment protection?
What is an open enrollment period?
How do I know if I have insurance for my device?
Where does the equipment protection charge appear on my bill?
What type of device will I receive as a replacement?
How do I have my screen repaired?
Can I file a claim for a cracked screen on my device?
What do I do if my device is lost or stolen?
Is there a way to find my phone?
How do I replace my device if I’m not enrolled in any equipment protection program?
Where can I find the Terms & Conditions for the equipment protection programs?
How do I cancel my device insurance or other equipment protection services?
Total Mobile Protection Multi-Device
What is Total Mobile Protection Multi-Device?
What types of accounts can sign up for Total Mobile Protection Multi-Device?
How much does Total Mobile Protection Multi-Device cost?
What does it mean to register one of my lines in Total Mobile Protection Multi-Device?
How many claims can I file with Total Mobile Protection Multi-Device?
I have more than 3 lines on my account. If I fill all 3 registration slots for Total Mobile Protection Multi-Device, how can I get coverage for my other lines?
Is there a maximum number of registration slots I can purchase for Total Mobile Protection Multi-Device?
I filled up all of my registration slots for Total Mobile Protection Multi-Device, and I didn’t purchase additional coverage within 30 days. How can I protect the rest of the devices on my account?
How do I remove one of my lines from Total Mobile Protection Multi-Device?
What if I cancel my additional coverage for one of the lines on my account?
Filing and Tracking a Claim
Unauthorized Charges
AppleCare
Apple is a registered trademark of Apple Inc.
I have AppleCare or AppleCare+ for my Apple® device. Where can I find information about my coverage?
Find your nearest Russell Cellular Location
For customer service call 1-888-271-3677