Russell Cellular’s Response to

Coronavirus (COVID-19)

UPDATE: Effective 4.17.2020

Battlefield, MO – As we continue to take additional steps to protect the health and safety of our employees and customers, we are removing certain items from our showroom floors to limit contact points and surfaces that could transfer contaminants. Until further notice we have removed the following items:

• Nonessential live devices
• Extra accessories
• Seating

While we have scaled down display items, we are still fully equipped to help you with all your critical wireless needs.

As a reminder, current store hours vary due to areas affected by COVID-19. This includes locations that may be temporarily closed at this time.

Please click here to check your local store hours.

 


 

UPDATE: Effective 4.7.2020

Battlefield, MO – As a company, we continue to focus on empowering employees with opportunities to provide for themselves and their families, and to care for our customers and their critical needs. Through all of this, we have prioritized the safety of our employees and our guests. Over the past few days the Centers for Disease Control (CDC) has issued a recommendation that all Americans wear face coverings whenever in a public setting where social distancing is difficult to maintain to limit potential exposure and community-based transmissions.

Therefore, beginning today we’re recommending all RC team members wear a face covering when scheduled to work in one of our stores, and have placed an order for masks that will be distributed to each employee once we receive them. As the CDC has stated that cloth face coverings can potentially slow transmissions, we’re recommending all customers wear a mask or cloth face covering when visiting our stores, though we’re not requiring that they do so. This also matches the CDC guidelines.

For maximum effectiveness, face coverings should:
• Fit snugly and comfortably against the side of the face
• Be secured with ties or ear loops
• Include multiple layers of fabric
• Allow for breathing without restriction
• Be able to be laundered and machine dried without damage or change to shape

As a reminder, current store hours vary due to areas affected by COVID-19. This includes locations that may be temporarily closed at this time.

Please click here to check your local store hours.

 


 

UPDATE: Effective 3.30.2020

Battlefield, MO – As a Verizon wireless provider, Russell Cellular has been designated by the CISA as a critical communications facility and stands ready to support wireless needs for emergency response workers, families, and businesses. As an added measure of protection for employees and customers, we have implemented the following additional security measures:

  • On-line shopping at russellcellular.com
  • Curbside service+
  • Continued walk-in support where necessary+
  • Work from home for non-frontline positions

+ Hours vary by location, click here to check your local listings

 


 

UPDATE: Effective 3.20.2020

Battlefield, MO – During this unprecedented time of uncertainty and apprehension surrounding COVID-19, Russell Cellular leadership is constantly evolving our health and safety protocols in order to protect not only our employees, but the communities in which we operate. Our first step was to reduce store hours and foot traffic in all our stores, to customers and employees only.

As the virus has continued to spread and intensify, we have started closing stores in highly impacted areas. Each employee has been granted flexibility within their leave policy to accommodate personal needs during this time. In addition, company leadership is meeting daily to implement plans that provide financial security for employees through this time, which will also allow the company to provide for employees long-term.

We invite concerned individuals to stay up-to-date with our COVID-19 responses on this page and check the on-line listings for local store’s hours.

 


 

UPDATE: Effective 3.17.2020

Battlefield, MO – In accordance with guidance by the CDC and keeping in-line with our carrier, Russell Cellular has implemented additional precautions to further protect the health and well-being of employees and customers.

Store Locations

From March 17 through March 31, all non-mall location stores will have reduced operating hours of 10 am – 5 pm, Monday through Saturday, and will be closed on Sundays through April 12th. All mall location stores will be temporarily closed through March 31st. In addition, foot traffic will be limited to customers only.

Home Office

All non-essential face-to-face meetings, vendor visits, and team meetings are being postponed and teams will utilize conference calls and virtual meetings and trainings. A strategic Social Distancing Policy has also been implemented and no visitors will be permitted in the building until further notice.

Jeff Russell, President & CEO, stated, “We believe it is the responsibility of all of us to be part of the solution toward ending this threat to public health and the well-being of our communities.  It will take all of us being knowledgeable, diligent, and mindful of each other and our customers to push through to brighter and better times ahead.”

 


 

Effective 3.13.2020

Battlefield, MO – Russell Cellular continues to closely monitor developments related to the current outbreak of the Coronavirus known as COVID-19. Senior leadership is in daily conversations and performing day-to-day analysis in order to protect the health and well-being of our employees and customers.

In an effort to properly care for customers, Russell Cellular has implemented additional disinfecting and deep-cleaning processes within its retail facilities and corporate offices including: disinfecting all solid surfaces in showrooms, inventory rooms, bathrooms, devices, and “high touch” surface areas.

According to Jeff Russell, President & CEO, “We are doing everything in our power to safely provide products and services for our customers while caring for the well-being of our employees.”

As a precaution, Russell Cellular has cancelled several on-site sales and training events which would have required employees to travel, and has limited travel to business-critical purposes only. In addition, stringent review will be applied to any future community event requests that are submitted to evaluate timing and business-critical nature.

Nathan Mindeman, Vice President of Sales Operations stated, “We will continue to monitor the situation and follow the guidance we receive from the CDC, our business partners, and our carrier.  In the meantime, we have a responsibility to our team members, our stores, and our communities to serve them and provide them with clear and effective leadership during this time.”

For additional information, customers are asked to refer to the following resources:

CDC:

https://www.cdc.gov/coronavirus/2019-ncov/index.html

Verizon’s statements:

https://www.verizon.com/about/news/our-response-coronavirus